Help centre

How can we help?

Answers to common questions, and how to reach us.

FAQ

Frequently asked questions

Scoily is an app that brings together everything to do with your child's school class — announcements, parent chat, events, polls and class funds — in one organised, private space.

Scoily is free to use. [Confirm pricing model before launch]

Scoily currently supports primary schools in Ireland. You can search our national school directory when you join, or add your school if it isn't listed yet.

No. Scoily is for parents and guardians only — children never have their own account or log in. Any information about a child is entered and controlled entirely by their parent or guardian.

No. Scoily protects your privacy — other parents cannot see your personal phone number or private email address unless you explicitly choose to share it yourself in a direct message.

Ask your class representative or another parent already on Scoily for the class invite code, then enter it when you sign up. If you're setting up the class for the first time, you can create it yourself by searching for your school.

On the log-in screen, choose "Forgot password?" and follow the steps to reset it with a code sent to your email.

Open the app, go to Profile → Delete account, and confirm. This permanently removes your account and associated personal data. You can also request this by emailing support@scoily.ie.

Open the app, go to Profile, and choose the option to export your data. You'll get a downloadable copy of the information Scoily holds about your account.

You can report a message, post, or person directly from the app — look for the report option wherever content appears. Our team reviews reports and takes action, which can include removing content or suspending an account.

Scoily helps parents track and coordinate class fund collections, but it does not process or transfer money itself. Any actual payment happens directly between parents and their class representative.

Still stuck?

Get in touch

We typically reply within [1–2 business days]. Email support@scoily.ie

Email us